Refund & Return Policy
Last updated: March 2026
In plain language:
All purchases are final — no refunds, no exchanges, no returns. Because of the nature of these products, we cannot accept anything back once it ships. Please double-check your order before completing your purchase.
1. All Sales Are Final
Due to the nature of peptide and research products, all sales are final once an order has been placed and processed. We do not offer refunds, credits, or exchanges under any circumstances. This policy exists because:
- •Products require specific storage and handling conditions that cannot be verified once shipped.
- •For safety and integrity reasons, we cannot resell returned items.
- •Progressing acts as a distributor and cannot guarantee outcomes from product use.
2. Damaged or Incorrect Orders
If your order arrives damaged during transit or you receive the wrong product, contact us within 48 hours of delivery with photos of the issue. We will evaluate your case and may issue a replacement at our sole discretion. This does not apply to normal wear during shipping.
3. Subscription Cancellations
You may cancel your subscription at any time through your dashboard or by contacting support. Cancellation applies to future billing cycles only — you will not be charged again, but the current cycle's payment is non-refundable. Your subscription benefits remain active until the end of your current paid period.
4. Our Commitment to Quality
While all sales are final, we stand behind the quality of our products. Every batch is independently third-party tested for identity, purity, and potency. We source from verified suppliers and maintain strict cold-chain handling from warehouse to your door.
5. Questions?
If you have concerns about an order, reach out to our support team at [email protected] or through the contact page. We respond within 24 hours.
Progressing Wellness is a product distributor. This policy does not constitute legal advice and may be subject to jurisdiction-specific consumer protection requirements. Consult a licensed attorney for specific legal guidance.
